When and how you can obtain a refund for a Vorpcel subscription, how cancellations work, and how to reach us.
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We want you to be confident in Vorpcel. This Refund Policy explains the circumstances under which we provide refunds for paid subscriptions. It forms part of, and should be read together with, our Terms of Service. This policy does not limit any non-waivable rights you may have under applicable consumer-protection law.
Payments for the Vorpcel Service are handled securely by our third-party payment provider. When a refund is approved, it is returned to your original payment method through that provider. You can request a refund directly from us using the contact details below.
If you are not satisfied with the Service, you may request a full refund within seven (7) days of your initial paid purchase of a new subscription, whether monthly or annual. This guarantee applies to the first payment for a new subscription and is intended to let you evaluate the Service with confidence. To qualify, the request must be made within the 7-day window and the account must not have been used in a manner that violates our Terms of Service.
Free trials are provided at no charge and require no payment, so no refund is necessary for a trial. If you do not subscribe to a paid plan, you will not be charged when the trial ends.
Beyond the 7-day guarantee on your first payment, monthly charges are generally non-refundable once the billing period has begun, because the Service is made available to you for that period. You can cancel at any time to prevent the next monthly charge; your access continues until the end of the period you have already paid for.
Annual plans are also covered by the 7-day money-back guarantee on the initial purchase. After the 7-day window, annual fees are generally non-refundable for the remainder of the term, except where required by law or expressly agreed in writing. Cancelling an annual plan stops automatic renewal at the end of the current term.
Subscriptions renew automatically so your protection is not interrupted. Renewal charges are generally non-refundable. To avoid being charged for a new period, cancel before the renewal date. If a renewal was charged due to a genuine technical error, or you were charged after a timely cancellation, contact us and we will review the situation in good faith and issue a refund where appropriate.
Refunds may be declined where: the request falls outside the applicable window; the account has been used in violation of our Terms (including unauthorized scanning or abuse); the charge relates to usage-based or overage fees for capacity already consumed; or where prohibited by law. We evaluate requests fairly and reserve the right to grant discretionary refunds even when not strictly required.
To request a refund, email support@vorpcel.com from the address associated with your account, including your order or transaction reference and a brief reason. Our team will review your request and respond promptly.
Approved refunds are returned to your original payment method. Once issued, it may take several business days for the funds to appear, depending on your bank or card provider. Refunds are made in the original currency of the transaction; any difference due to exchange-rate fluctuation is outside our control.
Cancelling a subscription and requesting a refund are different actions. Cancellation stops future renewals and can be done at any time from your dashboard or billing portal; it does not by itself refund past payments. A refund returns money already charged and is governed by the sections above. You can cancel and separately request a refund if you are within an eligible window.
If you believe you were charged in error, please contact us first. We can usually resolve issues quickly. Initiating a chargeback or payment dispute without contacting us may result in suspension of the Service while the dispute is investigated. We will work with you in good faith to resolve any payment dispute.
We may update this Refund Policy from time to time. Material changes will be communicated through the Service or by email. The policy in effect at the time of your purchase applies to that purchase.
Refund questions can be sent to support@vorpcel.com. Our team is happy to help with any billing or refund matter.